Go to our website: www.primeparkingnwa.com

Click the Tenant Portal button at the top of the page.

This opens the secure login page in a new tab so you don’t lose your place on the site.

Option #1 — New Renters

When you rent a unit online, you will be prompted to:

Enter your personal information and

Create a password as part of the rental form

If you created a password during checkout, you do NOT need to reset it.
Simply skip this step and continue to Step 3 using the email and password you just created.

Option #2 — Existing Tenants

If you rented previously and do not have a password or forgot your password, follow the steps below:

On the login page, click Forgot Password.

Enter the email address we have on file (the one used on your rental agreement).

Click Send Reset Link.

Check your email for a message from Prime Parking NWA with the subject “Set Your Password.”

If you don’t see it, check your spam/junk folder.

Click the Set Password link in the email.

Create and confirm your new password.

Click Save / Confirm.

Return to the Tenant Portal login page.

Enter your email and your password.

Click Log In.

Congratulations! You’re now in your dashboard.

On your dashboard you will see:

My Units – your current unit(s)

Invoices – all your bills

Agreements – rental contracts

Messages – contact management

Account Settings – update info

Click Invoices in the menu.

Find the invoice you want to pay.

Click Pay Now.

Enter your card information (or select a saved card).

Click Submit / Confirm Payment.

You’ll receive a confirmation email automatically.

Click Agreements in the menu.

Click View next to the document you want.

Read the agreement carefully.

Click Sign and follow the on-screen instructions.

Download a PDF copy for your records.

Click Account Settings.

Update your phone, email, or vehicle information.

Click Save.

Keeping this info current helps with gate access and notifications.

Do not share your code with anyone.

To request your code, click Messages → New Message → include your unit number and vehicle info.

Management will respond with your gate code.

Click Messages in your dashboard.

Click New Message.

Enter your question or issue.

Attach photos if needed (for example, a problem with your unit).

Click Send.

Management will respond in the portal and via email.

You’ll automatically get invoice reminders, payment confirmations, and important updates.

Make sure your email is correct and check spam if you’re not receiving notifications.